Inbound customer support
Customized around your business procedures, coverage needs, and customer experience standards.
SOLUTIONS
The support your business needs, built around the way you work.
CallNexus brings customer operations, talent, outreach, research, and opportunity support together in one flexible service model.
Need more capacity? Start with the function where consistent follow-through would make the greatest difference.
Get a custom quote01
Contact Center Solutions
Every conversation matters. We provide flexible customer communication and support that can operate as an extension of your existing team or as a dedicated outsourced function.
From answering a single missed call to supporting a 24/7 operation, we help businesses remain responsive without building an entire in-house department.
Virtual receptionist
Customized around your business procedures, coverage needs, and customer experience standards.
Appointment scheduling
Customized around your business procedures, coverage needs, and customer experience standards.
Lead capture & qualification
Customized around your business procedures, coverage needs, and customer experience standards.
Outbound calling & follow-up
Customized around your business procedures, coverage needs, and customer experience standards.
After-hours & overflow support
Customized around your business procedures, coverage needs, and customer experience standards.
24/7 customer support
Customized around your business procedures, coverage needs, and customer experience standards.
Email & chat support
Customized around your business procedures, coverage needs, and customer experience standards.
Customer intake
Customized around your business procedures, coverage needs, and customer experience standards.
Surveys & customer feedback
Customized around your business procedures, coverage needs, and customer experience standards.
Bilingual English & Spanish support
Customized around your business procedures, coverage needs, and customer experience standards.
02
Full-Cycle Recruiting
Build a stronger team with coordinated support across the recruiting lifecycle—from defining the need and finding candidates to interviews, offers, and onboarding.
Workforce planning & role profiles
Configured around your team’s tools, handoffs, and established procedures.
Candidate sourcing
Configured around your team’s tools, handoffs, and established procedures.
Applicant screening
Configured around your team’s tools, handoffs, and established procedures.
Interview scheduling
Configured around your team’s tools, handoffs, and established procedures.
Candidate communication
Configured around your team’s tools, handoffs, and established procedures.
Reference-check coordination
Configured around your team’s tools, handoffs, and established procedures.
Offer & onboarding coordination
Configured around your team’s tools, handoffs, and established procedures.
Recruiting pipeline reporting
Configured around your team’s tools, handoffs, and established procedures.
03
Business Development
Create a disciplined outbound program that keeps qualified prospects moving from first contact to a scheduled conversation.
Campaigns can combine targeted cold calls and email marketing with human follow-up, clear handoffs, and transparent reporting.
Ideal-customer targeting
Configured around your team’s tools, handoffs, and established procedures.
Prospect research & list building
Configured around your team’s tools, handoffs, and established procedures.
Cold calling campaigns
Configured around your team’s tools, handoffs, and established procedures.
Email marketing campaigns
Configured around your team’s tools, handoffs, and established procedures.
Lead qualification
Configured around your team’s tools, handoffs, and established procedures.
Appointment setting
Configured around your team’s tools, handoffs, and established procedures.
CRM updates & follow-up
Configured around your team’s tools, handoffs, and established procedures.
Campaign reporting
Configured around your team’s tools, handoffs, and established procedures.
04
Surveys & Insights
Turn structured outreach into usable feedback from customers, employees, and target markets.
Customer satisfaction surveys
Configured around your team’s tools, handoffs, and established procedures.
Employee engagement surveys
Configured around your team’s tools, handoffs, and established procedures.
Market research interviews
Configured around your team’s tools, handoffs, and established procedures.
Post-service follow-up
Configured around your team’s tools, handoffs, and established procedures.
Phone survey campaigns
Configured around your team’s tools, handoffs, and established procedures.
Email survey campaigns
Configured around your team’s tools, handoffs, and established procedures.
Response tracking
Configured around your team’s tools, handoffs, and established procedures.
Findings summaries
Configured around your team’s tools, handoffs, and established procedures.
05
Full-Cycle Grant Assistance
Keep grant opportunities organized from initial research through application coordination and post-award reporting support.
CallNexus provides administrative, research, and writing support. Funding decisions remain with the grantmaker, and awards are never guaranteed.
Grant opportunity research
Configured around your team’s tools, handoffs, and established procedures.
Eligibility screening support
Configured around your team’s tools, handoffs, and established procedures.
Application calendar management
Configured around your team’s tools, handoffs, and established procedures.
Document & data coordination
Configured around your team’s tools, handoffs, and established procedures.
Narrative drafting support
Configured around your team’s tools, handoffs, and established procedures.
Submission-readiness review
Configured around your team’s tools, handoffs, and established procedures.
Post-award reporting coordination
Configured around your team’s tools, handoffs, and established procedures.
Renewal tracking
Configured around your team’s tools, handoffs, and established procedures.
06
Government Contracting Support
Bring order and follow-through to the process of identifying public-sector opportunities and preparing responsive submissions.
Services are administrative and operational support, not legal advice or a guarantee of eligibility, responsiveness, award, or contract performance.
Opportunity research
Configured around your team’s tools, handoffs, and established procedures.
Registration support
Configured around your team’s tools, handoffs, and established procedures.
Solicitation tracking
Configured around your team’s tools, handoffs, and established procedures.
Capability statement coordination
Configured around your team’s tools, handoffs, and established procedures.
Bid calendar management
Configured around your team’s tools, handoffs, and established procedures.
Proposal coordination
Configured around your team’s tools, handoffs, and established procedures.
Compliance-document organization
Configured around your team’s tools, handoffs, and established procedures.
Post-award administration support
Configured around your team’s tools, handoffs, and established procedures.
07
Technical Support
Your front line for technical assistance. Give users reliable first-line help and established escalation management.
Tier 1 help desk
Configured around your team’s tools, handoffs, and established procedures.
Tier 2 support models
Configured around your team’s tools, handoffs, and established procedures.
Ticket management
Configured around your team’s tools, handoffs, and established procedures.
Identity & access support
Configured around your team’s tools, handoffs, and established procedures.
Help desk / NOC support
Configured around your team’s tools, handoffs, and established procedures.
08
Virtual Assistance
More gets done when everything does not have to be done by you. Add flexible administrative and operational support without another traditional full-time position.
Administrative support
Configured around your team’s tools, handoffs, and established procedures.
Calendar & appointment management
Configured around your team’s tools, handoffs, and established procedures.
Inbox management
Configured around your team’s tools, handoffs, and established procedures.
CRM management
Configured around your team’s tools, handoffs, and established procedures.
Lead research
Configured around your team’s tools, handoffs, and established procedures.
Customer follow-up
Configured around your team’s tools, handoffs, and established procedures.
Client onboarding support
Configured around your team’s tools, handoffs, and established procedures.
Social media assistance
Configured around your team’s tools, handoffs, and established procedures.
09
AI Enablement & Implementation (AI Agents)
Make AI useful for your business. We identify practical opportunities, implement the right tools and AI agents, and help teams use approved AI more effectively.
Our approach is not simply replacing people with AI. We help determine what should be automated, what should remain human, and where both create a better result.
AI readiness & opportunity assessment
Configured around your team’s tools, handoffs, and established procedures.
AI workflow implementation
Configured around your team’s tools, handoffs, and established procedures.
AI assistants & agents
Configured around your team’s tools, handoffs, and established procedures.
Workflow automation
Configured around your team’s tools, handoffs, and established procedures.
AI tool selection & setup
Configured around your team’s tools, handoffs, and established procedures.
Team AI enablement
Configured around your team’s tools, handoffs, and established procedures.
Human + AI operations
Configured around your team’s tools, handoffs, and established procedures.
FIND THE RIGHT FIT